At JWick Candle Co., customer satisfaction is important to us. Due to the nature of our products, used candles cannot be returned or refunded.

However, if your order arrives damaged, we are happy to offer a replacement or refund. To qualify, please email photographic proof of the damage to jaywickcandleco@gmail.com within 7 days of delivery.

Please include your order number and a clear photo of the damaged item and packaging to help us process your claim quickly.

Thank you for supporting JWick Candle Co.